k09 Privacy Policy

k09 is committed to protecting the personal information of every player who uses our platform. We understand that when you register an account, make a deposit, or place a bet on k09, you are entrusting us with personal and financial data. That trust is something we take seriously, and this Privacy Policy is our formal commitment to explaining exactly how we handle it.

This Privacy Policy applies to all users of the k09 website and mobile platform, including visitors who browse without registering and registered players who actively use our services. By accessing k09 or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

When you use the k09 platform, we collect personal information in several ways — directly from you during registration and gameplay, automatically through the technical operation of our platform, and from third-party payment processors where necessary for transaction verification. The categories of personal data we may collect include:

• Identity data: full name, date of birth, nationality, and government-issued identification document details submitted during registration or KYC verification.
• Contact data: email address, mobile phone number, and residential address as provided during account creation or subsequent profile updates.
• Financial data: deposit and withdrawal amounts, transaction timestamps, payment method identifiers (such as bKash wallet numbers or bank account reference numbers), and account balance history. k09 does not store full payment card numbers or mobile banking PINs.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and in-game activity logs. This data is collected automatically and is used to maintain platform security and improve service quality.
• Communications data: records of your correspondence with our customer support team, including chat transcripts, email exchanges, and any feedback or complaints submitted through official k09 support channels.

Where we collect data from third parties — for example, from payment processors such as bKash, Nagad, or Rocket for the purpose of transaction verification — we do so only to the minimum extent necessary to complete the requested transaction or meet a legal obligation, and we process such data in accordance with this Privacy Policy.

k09 uses the personal data we collect for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The principal purposes for which we use your data are:

• Account management: to create, verify, maintain, and administer your registered k09 account, including processing your registration, verifying your identity, managing your account settings, and handling account-related communications.
• Service delivery: to process your deposits and withdrawals, settle your bets, credit winnings to your account, apply bonuses, and provide all other elements of the k09 gaming and betting services.
• Fraud prevention and security: to detect and investigate fraudulent activity, money laundering, identity theft, and other illegal or prohibited conduct; to verify that the person using an account is its rightful registered holder; and to protect the platform and other players from abuse.
• Legal and regulatory compliance: to comply with applicable legal obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, data protection obligations, and any lawful orders or requests from competent authorities.
• Customer support: to respond to your enquiries, complaints, and feedback; to resolve disputes; and to communicate with you about your account, transactions, or any service-related matter.
• Platform improvement: to analyse aggregated, anonymised usage patterns in order to improve the performance, reliability, and user experience of the k09 platform. Individual player data is not used for this purpose in a way that identifies you personally.

k09 processes your personal data only where we have a valid legal basis to do so. The legal bases on which we rely to process personal data are:

• Contractual necessity: where processing is necessary to perform the contract between you and k09 — in particular, to create and manage your account, process transactions, settle bets, and provide the gaming services you have requested.
• Legal obligation: where processing is necessary to comply with a legal obligation applicable to k09, including AML regulations, KYC requirements, and lawful orders from regulatory or law enforcement authorities.
• Legitimate interests: where processing is necessary for the purposes of the legitimate interests pursued by k09, including fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided that those interests are not overridden by your fundamental rights and freedoms.
• Consent: where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving promotional communications from k09. You may withdraw your consent at any time by contacting our support team, without affecting the lawfulness of any processing carried out prior to withdrawal.

k09 does not sell or rent your personal data to third parties. We share your personal data only in the following limited and controlled circumstances:

• Payment processors: transaction data (including payment method reference, amount, and timestamp) is shared with our approved payment partners — including bKash, Nagad, Rocket, and Upay — strictly to the extent necessary to process your deposit or withdrawal.
• Game and technology providers: certain technical data (such as session identifiers and game round results) is shared with our game studio partners — including Pragmatic Play, Evolution Gaming, and Spribe — to deliver game content, resolve disputes, and ensure fair play compliance.
• Regulatory and law enforcement authorities: where k09 is required by applicable law, court order, or instruction from a competent regulatory or law enforcement authority to disclose personal data, we will do so. We will, where legally permitted, notify you of such a disclosure request.
• Professional advisers: our legal counsel, auditors, and compliance consultants may access personal data on a strictly need-to-know basis where required to provide professional services to k09. All such advisers are bound by confidentiality obligations.

k09 processes payment transactions exclusively through approved local payment partners in Bangladesh, including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the transaction is processed directly by the relevant payment provider. k09 receives only a transaction confirmation reference and the transaction amount — we do not receive, store, or have access to your full mobile banking PIN, bKash wallet password, or Nagad account credentials at any point.

Transaction records are retained for a minimum of five years following the date of the transaction in order to comply with applicable financial record-keeping and anti-money laundering obligations. During this retention period, access to transaction records is restricted to authorised k09 compliance and finance personnel and, where legally required, to regulatory authorities.

k09 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that allow us to recognise your browser across sessions and store certain preferences. The types of cookies we use are:

• Essential cookies: these are strictly necessary for the platform to function. They manage your login session, maintain your account security state, and enable core features such as the game lobby and cashier. These cookies cannot be disabled without breaking the platform.
• Functional cookies: these remember your preferences — such as your chosen language, display settings, and recent game history — so that you do not have to reconfigure them each time you visit k09.
• Analytical cookies: these collect anonymised, aggregated data about how players use the platform — such as which pages are visited most frequently and how long sessions typically last. This data helps us understand usage patterns and improve the k09 experience. We do not use analytical cookies to identify individual players.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the k09 platform and may prevent you from logging in or completing transactions. k09 does not use any advertising network cookies or cross-site tracking technologies.

k09 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. In practice, our retention periods are as follows: account data (including registration details and KYC documents) is retained for the duration of your active account and for a period of five years following account closure; transaction and betting records are retained for a minimum of five years from the date of the transaction; customer support communications are retained for two years from the date of the final communication in a given support thread.

When personal data is no longer required and its retention period has expired, k09 will securely delete or anonymise that data in a manner that prevents its reconstruction or re-identification. Anonymised data derived from personal data may be retained indefinitely for statistical or analytical purposes, as it no longer constitutes personal data.

k09 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest (including KYC documents and financial records), access controls restricting data access to authorised personnel only, regular security assessments and penetration testing of the k09 platform, and real-time fraud detection and account monitoring systems.

While k09 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. In the unlikely event of a data security incident that poses a material risk to your rights and interests, k09 will notify affected players promptly and take all necessary remedial action. You can help protect your account by using a strong, unique password and by notifying us immediately if you suspect unauthorised access.

As a user of the k09 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no charge to you, except where requests are manifestly unfounded or excessive.

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to rectification: you have the right to request correction of inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you have the right to request deletion of your personal data — for example, where the data is no longer necessary for the purposes for which it was collected and there is no overriding legal obligation requiring us to retain it.
• Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to object: you have the right to object to our processing of your personal data where we are relying on legitimate interests as our legal basis, including profiling for responsible gaming purposes. You may also object at any time to the use of your personal data for direct marketing purposes.

Please note that some of the above rights are subject to limitations. For example, we cannot delete account or transaction data that we are legally required to retain, and we cannot provide access to data that is subject to legal professional privilege or that relates to ongoing fraud investigations. We will always explain clearly if we are unable to fulfil a request and the reason why.

The k09 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from any person under the age of 21. If you are under 21, you must not use the k09 platform or submit any personal data to us. If k09 discovers or is informed that personal data has been collected from a person under the age of 21, we will delete that data as quickly as practicable and close the associated account.

If you are a parent or guardian and you believe that a person under 21 in your care has registered an account on k09 or submitted personal data to our platform, please contact us immediately at [email protected]. We take underage access very seriously and will act promptly to investigate and resolve any such report.

The k09 platform may contain references to game providers and technology partners whose services are integrated into our platform. Where personal data is shared with these providers for the purpose of delivering game content or processing transactions, it is done so under the controls described in Section 4 of this Privacy Policy. k09 is not responsible for the privacy practices of independent third-party websites or services that are not operated by or on behalf of k09. We encourage you to review the privacy policies of any third-party services you choose to access independently.

k09 reserves the right to update or revise this Privacy Policy at any time in order to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where appropriate, notify affected players by posting a notice on the k09 platform or by sending a notification to the registered email address associated with the player's account.

Your continued use of the k09 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with the revised Policy, you must stop using the k09 platform. The most current version of this Privacy Policy will always be available at k09.xyz/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way k09 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly, professionally, and in confidence.

Email: [email protected]